Ocean Pines announces organizational chart changes

(March 3, 2021) Because of recent events, Ocean Pines management has realigned the Association's organizational chart. 

Changes to the organizational chart include: 

• Aquatics Director Kathleen Cook is now responsible for Beach Parking, in addition to the Aquatics Department. She will now report directly to General Manager John Viola. 
• Recreation and Parks Director Debbie Donahue is now responsible for Racquet Sports, in addition to the Recreation and Parks Department and the Marinas. She also is now leading the beautification projects. Racquet Sports Manager and Tennis Pro Terry Underkoffler, and Racquet Sports Program Coordinator Tim McMullen, will report directly to Donahue. Donahue will continue to report to Viola. 
• Public Works Director Eddie Wells and Public Works Manager Nobie Violante are now responsible for the oversight and coordination of the Bainbridge Pond drainage project, of which they were already key team members. That is in addition to their existing responsibilities running the Public Works Department. Wells will report to Viola, and Violante will report to Wells. 
• Director of Finance/Controller Steve Phillips will lead the strategic planning effort, in addition to his existing responsibilities of Finance, Membership, IT and Human Resources. Phillips will continue to report to Viola. 
• For customer service issues, Public Works Office Manager Linda Martin and Marketing Coordinator Julie Malinowski are now “Level 1” responders, with all department heads acting as “Level 2” responders and Viola as the “Level 3” responder. Martin reports to Viola and Malinowski reports to Director of Public Relations and Marketing Josh Davis. 

“This process has been my vision to simplify and ensure quality customer service,” Viola said. “This will now give us proper tracking abilities and metric comparisons. Please join me in wishing the team continued success.”