Emergency Services FAQs

If I have an emergency, what number do I call?
911. The operators will dispatch fire, police or ambulance personnel as required.

I think I smell gas in my house. What do I do?
Get out. Call 911 from outside, using either a cell phone or a neighbor’s phone.

My smoke detector is going off and I just changed the batteries. What do I do?
Get out. Call 911.

My roof is on fire. Shall I try to put it out myself with a garden hose?
No. Call 911.

I think my husband is having a heart attack. Shall I drive him to the hospital, as it will be faster than waiting for an ambulance?
No. Call 911. Emergency medical personnel and an ambulance will be at your door in less than five minutes, and can start emergency care for your husband.

The fire hydrant on my property is overgrown. Whose responsibility is it to keep it clear?
If it is on your property, it is your responsibility.

How do I know if I am having an emergency and should call 911?
If you find yourself in a situation that you cannot handle, for whatever reason, that is an emergency and you should call 911.

How many paramedics does Ocean Pines have, and is someone always on duty?
Ocean Pines Volunteer Fire Department has 7 full-time paid paramedics. Two are on duty at all times, 24 hours a day, every day of the year. In addition, OPVFD has a captain available M-F daytime hours and a large cadre of volunteer Emergency Medical Technicians.

If someone is on duty all the time, why don’t I call the fire department when I have an emergency?
Even though there is full-time coverage, someone is not always at the South Station. The duty paramedic might be out on a call, or at the North Station for station duties there, or might have walked down to the mailboxes to pick up the Fire Department’s mail. Calling 911 will always result in someone being dispatched to you immediately.

When I called 911, they asked me a lot of questions about my emergency. Shouldn’t they have dispatched an ambulance right away?
Actually, they did. While the ambulance was on the way, the 911 operators were asking you for more information, which they then relayed to the paramedic.